Privacy Policy of shoptwlv
This Privacy Policy describes how personal data collected through the website https://shoptwlv.com/ (hereinafter referred to as “shoptwlv”) is processed.
Data Controller
shoptwlv
Email: info@shoptwlv.com
Types of Data Collected
shoptwlv collects, either independently or through third parties, the following categories of personal data:
Browsing and Usage Data
- IP addresses
- Browser type and version
- Device information
- Pages visited and actions performed
- Access times and session duration
Cookies
Technical, statistical and profiling cookies are used (see the dedicated Cookie Policy section).
Data Provided Voluntarily by the User
- Name and surname
- Email address
- Phone number
- Shipping and billing details
- Order information
- Messages sent through contact forms
- Newsletter subscription data and preferences
Users are responsible for any personal data of third parties shared through shoptwlv and confirm they have the right to provide such data, releasing shoptwlv from any liability.
Methods and Location of Data Processing
Methods of Processing
Data is processed using secure digital tools and organizational measures designed to prevent unauthorized access, disclosure, modification, or destruction.
In addition to the Data Controller, other internal roles (administrative, marketing, legal, technical personnel) or external parties (technical service providers, couriers, hosting providers, advertising agencies) may access data. These parties are appointed, where necessary, as Data Processors.
Location
Data is processed at the Controller’s operational offices and in any other location of the parties involved. Some data may be transferred outside the European Union. In such cases, shoptwlv ensures that transfers occur on a proper legal basis and with adequate safeguards, such as EU Standard Contractual Clauses.
Legal Basis for Processing
shoptwlv processes personal data based on the following legal grounds:
- Consent (e.g., newsletter subscriptions, marketing cookies);
- Contractual necessity (e.g., order management, pre-contractual inquiries);
- Legal obligations (e.g., tax and accounting duties);
- Legitimate interest of the Controller (e.g., fraud prevention, direct marketing).
Data Retention Period
Data is stored for the time necessary to fulfill the purposes for which it was collected:
- Browsing data: up to 12 months;
- Marketing and newsletter data: until consent is withdrawn;
- Contractual and tax-related data: up to 10 years, as required by law.
After the retention period, data will be deleted or irreversibly anonymized.
Purposes of Processing
User data is collected for the following purposes:
- Providing and managing the services offered by shoptwlv;
- Managing orders, shipments and customer support requests;
- Sending newsletters, promotional and commercial communications;
- Performing statistical analysis and traffic monitoring;
- Running remarketing and targeted advertising campaigns;
- Testing, optimizing and improving website performance and user experience.
Details on Third-Party Services
Statistics and Analytics
shoptwlv may use analytics services such as Google Analytics (Google LLC) to collect usage
data and cookies for traffic analysis and statistics.
Processing location: USA – please refer to Google’s Privacy Policy and opt-out tools.
Remarketing and Advertising
shoptwlv may use remarketing and advertising services, including but not limited to:
- Google Ads Remarketing and Conversion Tracking (Google LLC);
- Facebook / Meta Ads and Conversion Tracking (Meta Platforms, Inc.);
- TikTok Ads (ByteDance Ltd.);
- LinkedIn Ads (LinkedIn Corporation).
These services use cookies and usage data to show personalized ads based on user interests and browsing behavior.
Hosting and Infrastructure
Hosting and server infrastructure may be provided by third-party providers (e.g., DigitalOcean, Amazon Web Services, or other EU/US hosting companies). The privacy policies of each provider apply.
Embedded External Content
- Google Fonts (Google LLC) – for loading web fonts;
- YouTube Video Widget (Google LLC) – for displaying embedded videos.
Cookie Policy
shoptwlv uses technical cookies necessary for the website to function properly, as well as analytical and profiling cookies for statistical and advertising purposes.
On first access, users can accept or refuse non-essential cookies through a dedicated cookie banner. Cookie preferences can later be managed via browser settings or through opt-out tools provided by third parties.
Profiling and Automated Decisions
shoptwlv may use profiling tools to personalize the user experience, content and offers based on user behavior and interests.
Users may object to profiling at any time by contacting the Data Controller.
User Rights
Users have the right to:
- Withdraw consent at any time;
- Object to the processing of personal data;
- Access their personal data and obtain a copy;
- Request rectification or updating of their data;
- Request deletion or restriction of processing;
- Receive their data in a structured, commonly used and machine-readable format (data portability);
- Lodge a complaint with the competent Data Protection Authority.
Requests must be sent to: info@shoptwlv.com.
shoptwlv will respond within 30 days, where possible.
Legal References
This Privacy Policy is drafted in compliance with:
- Regulation (EU) 2016/679 (GDPR);
- Italian Privacy Code – Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.
Last update: 08/12/2025
